SIAM's UX Design students in Softec's HQ in Milan during an office visit
Simone Crimella
Product Service System Designer
2020 - UX Design Lessons at SIAM 1838
The lessons I gave in Milan's oldest professional school
The Society for the Encouragement of Arts and Crafts (SIAM1838.it), is Milan's oldest professional school and it has been involved in the training and promotion of useful professions for 180 years, actively engaging in addressing the needs of the labor market, offering concrete answers to the professional needs of the productive world. SIAM has always embraced a vocation for technology and innovation, recognizing their impact on the development of new "Arts and Crafts" and the opening of new markets that require highly specialized professionals.
As part of the IFTS training course of the SIAM I was called upon to design, manage and deliver a a 46-hour module in "User Experience Design - Methods and Tools to Design the Experience" within the course “Internet of robotic things. From automation to collaborative robotics: the new paradigms for future enterprises"
The course was structured as a Project Work and the students alternated lessons in presence with digital collaboration tool MURAL. The course had a duration of 46 in-class hours and it took me two months to design it and organize it, before the actual lessons with the students.
Course syllabus
Partners
Institutional Partners for the course "Internet of Robotic Things: from automation to machine learning for Industry 4.0"
Course numbers
21
Students
1
Instructor
2
Months of course preparation
46
Hours of face-to-face in-class teaching
4
Product Service ideas prototyped
First lesson: Understand
Morning
9:45 - 10:00
Dividiamoci in gruppo e prepariamo la sala
Group class setup
Material setup
Ice-Breaking
10:00 - 11:00
Brands
Qual è il Brand da voi scelto?
Riuscite ad identificare i valori, la missione e gli obiettivi?
Quali servizi sono già stati implementati da parte del brand?
Visual moodboard
11:00 - 11:15
Pausa
11:15 - 13:00
Group Work
Affinity Diagram
Personas
Customer Journey Map
Experience Diagramming
13:00 - 14:00
Lunch
Afternoon
11:15 - 13:00
Group Work
Affinity Diagram
Personas
Customer Journey Map
Experience Diagramming
13:00 - 14:00
Lunch
14:00 - 15:30
Group Work
24 Hour o’clock
Physical Map
People, Places and Things
16:00 - 16:15
Pausa
16:15 - 17:30
Group Work
Personas
Experience Diagramming
Students output
Lesson 1 - Pictures
Second lesson: As-Is Assessment
9:45 - 10:00
Dividiamoci in gruppo e prepariamo la sala
Group class setup
Material setup
Ice-Breaking
Recap della lezione precedente
10:00 - 11:00
Nielsen e Norman
Chi sono? Cosa hanno fatto? Perchè sono importanti?
Le Euristiche di Nielsen (video)
Group Work
Le Euristiche di Nielsen
11:00 - 11:15
Pausa
11:15 - 13:00
Group Work
Le Euristiche di Nielsen
C.F.I.
UI & Tech As-Is Assessment
13:00 - 14:00
Lunch
14:00 - 15:30
Group Work
Le Euristiche di Nielsen
C.F.I.
UI & Tech As-Is Assessment
16:00 - 16:15
Pausa
16:15 - 17:30
Presentazione risultati
Presentazione dei risultati
Students output
More lessons coming soon
I am currently finalizing the other sections of this case study to include also the students output.
Check back in a week to discover the rest of it.
Group 1 - Output: Discovery, Analysis, Design of the official ATM App
Group 2 - Output: Discovery, Analysis, & Design of 21 Buttons App
Group 3 - Output: Discovery, Analysis, Design a new Service App (Journey)
Group 4 - Output: Discovery, Analysis & Design of Glovo App
